Cancellations & Refunds

The receiver can cancel any of their services or courses that they enrolled for with the following cancellation policy.

Cancelling a slot: To cancel any of the pre booked/ allotted appointments the Receiver has to call us at least 24 hours before the session. We levy processing fees of 15% + taxes on all cancellations paid on the Total amount received. Any cancellation of appointments that happen within the 24 hour limit that is mentioned above shall attract a 25% processing fees + taxes. The amount shall be deducted and the balance shall be refunded within a period of maximum 14 working days from the day of intimation of the cancellation.

Cancelling a service: To cancel a service totally, the receiver has to send a mail or has to cancel the service from their dashboard. The refunds will be initiated immediately and will take at least 14 working days to calculate and provide the refund. Refunds for cancellation of service will be calculated based on the service utilised, (Whatever is higher from sessions exhausted or days completed) of the service enrolled by the receiver. A processing fee of 15% of the total course fees + taxes will be implied on the receiver and the same shall be adjusted from the balance fees before refunding. For Programs like Bloom and Breakthrough as we initially give a demo and then we confirm the receiver to enrol for the program we request the receiver to verify all their queries and concerns before they enrol as then the cancellations of these services would be difficult. Also if the receiver plans to cancel the services after exhausting 50% of the service (Whatever is higher from sessions exhausted or days completed) then there would be no refunds provided to the receiver as they would have received the demo and then they would have exhausted the services to 50% capacity. Also during the same time the provider is not able to take any additional commitments and as the receiver would cancel the service in between, the provider’s slot for the next few months would be empath as committed which may not get fulfilled. And so the cancellations would be accepted but the refunds of the balance would not be possible in this specific situation.

Cancelling a course: Every course that the provider is launching on its website has 2 ways to be verified before a receiver enrols for the same. The receiver can verify the same, 1st by the glimpse provided on the course page and then by the 1 week free trial they can do to have a feel of the course. And finally when they are convinced that they like the course they should enrol. If a receiver cancels a course after enrolling, the same can be done immediately by sending a mail or by cancelling the course from their dashboard. The refunds for the same will attract a 15% processing fee (of the total course fees) + taxes and the same shall be adjusted from the balance amount before refunding. The refunds for this will take a maximum of 14 working days

RESCHEDULING:

Rescheduling varies as per the service that the receiver has enrolled for. The details of the rescheduling that is permitted to the receiver is guided below:

• Bull’s Eye Program — Total no. of Rescheduling allowed for Free: Only 1 per receiver; Additional Charges for each Rescheduling after free limit is exhausted: INR 2,500+ taxes
• Bloom Program — Total no. of Rescheduling allowed for Free: Only 2 per receiver; Additional Charges for each Rescheduling after free limit is exhausted: INR 3,500+ taxes
• Breakthrough Program — Total no. of Rescheduling allowed for Free: Only 7 per receiver; Additional Charges for each Rescheduling after free limit is exhausted: INR 4,500+ taxes

These reschedulings will be allowed for the receiver to be utilised throughout the program duration. Post which no further free reschedulings as per the service inclusions will be allowed to the receiver and the remaining sessions will be planned and serviced as per the slots guided & confirmed by the providers team. Post exhaustion of the rescheduling limits as per the service booked by the receiver if the receiver yet requires any further reschedulings then the receiver will have to pay additional charges for each rescheduling as per section ‘Additional Charges for each Rescheduling after free limit is exhausted’ the table guided above. These charges have to be paid by the receiver in advance. The receiver has to accept that this rescheduled slot wouldn’t be cancelled, rescheduled, or transferred and that these additional charges would not be refundable in any case.

TRANSFER POLICY:

We do not allow, accept or permit any transfer of service from one receiver to another. The service booked by the receiver shall stay valid as per the terms mentioned in the ‘Validity of cancelled service’ below.

REFUND POLICY:

For Services: Refunds for simple cancellations (without rescheduling) will be processed within 14 working days after the cancellations have been initiated. The provider shall calculate the sessions exhausted by the receiver and then the Receiver shall get the amount after balancing the remaining session + after deducting the processing fees of 15%+ taxes mentioned for the Direct Cancellations.

Refunds for cancellations after rescheduling will be processed within 30 working days after the cancellations have been initiated. The provider shall calculate the sessions exhausted by the receiver, total reschedules made and if there are any pending payments from the receiver's end. The Receiver shall get the amount after deducting the pending payment + processing fees of 15% mentioned for the cancellations with reschedulings. As this refund might be initiated after rescheduling and finally a cancellation the refunds shall only happen on the actual counseling amount that is paid by the receiver and not the rescheduling amount paid by the Receiver (Counseling + Rescheduling). The Rescheduling amount shall be exempted from refunds and the refund will only happen as per the cancellation terms mentioned above for the 1st counselling fees paid by the Receiver.

For Courses: Refunds for any course that is enrolled by the receiver will only happen after calculating the total days of the course utilised + a processing fees of 15% + taxes which will be adjusted from the fees paid and then the balance shall be refunded to the receiver within 14 working days from the date of cancellation of the course.

VALIDITY OF CANCELLED SERVICE:

If the session is being cancelled and is pending for rescheduling from the receivers end the service shall stay valid for a period of maximum 90 total days from the day of first booking of that session. If the receiver is not receiving the service within the stipulated period the balance money shall be transferred after deducting any pending rescheduling and cancellation charges mentioned above.

LIMITATIONS OF THE PROVIDER:

As the provider is just a service provider who is delivering various services and courses through its online platform only, we as the provider are not responsible if the receiver doesn’t study well, doesn’t perform well, doesn’t fare well in their future or career. The receiver agrees to understand and accept that it will be their total responsibility and they shall not hold the provider responsible for any of such instances. All the decisions and actions taken after the receiver has visited the website of the provider or received guidance from the provider in his life, education or career after receiving information from this website or having the session, or after doing the course of the provider, shall be the sole responsibility of the Receiver only. The state of any guidance provided by the Provider can be different or unmatched but the Receiver agrees to understand and accept that he will verify all that information and statistics personally before taking a final decision for his education, career & life decision to follow. The Receiver will never blame/ mention/ hold the Provider responsible for the outcomes he faces after he has taken steps for his Education, Career and life.

RIGHT TO SUSPEND OR CANCEL USER ACCOUNT

The Provider may permanently or temporarily terminate or suspend Receivers access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable laws of the Nation or regulations related to cyber crime, nudity, pornography, terrorism, vandalism, hate speech, etc.. The provider may discontinue their services for that receiver and will cancel that receivers account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which the receiver has already made payment for.

INDEMNIFICATION:

The Receiver agree to indemnify and hold the Provider, [Svastrino Consultancy Services, its team, its freelance consultants and every person directly or indirectly associated with Svastrino] harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to inappropriate education and/or career and or educational choice or in connection with your use of the website or any of the services offered on the website.

​LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, in no event shall [Svastrino Consultancy Services] the Provider, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. To the maximum extent permitted by applicable law, [Svastrino Consultancy Services] the Provider assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of services provided by the Provider; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

Cancellation of Booked Appointments

The Receiver may cancel a pre-booked or allotted appointment by informing the Provider through the prescribed communication channel at least 24 hours before the scheduled appointment time.

• Cancellation made 24 hours or more before the appointment will attract a processing fee of 15% + applicable taxes on the total amount paid for that appointment.
• Cancellation made less than 24 hours before the appointment will attract a processing fee of 25% + applicable taxes on the total amount paid for that appointment.
• The balance refundable amount, after applicable deductions, shall be processed within 14 working days from receipt of the cancellation request.

Cancellation of an Enrolled Service/Program

The Receiver may request cancellation of an enrolled service/program by submitting a cancellation request through email or through the Receiver's dashboard.

The refund, where applicable, shall be calculated after considering:

1. the portion of the service already utilised;
2. the applicable processing fee;
3. any pending payment or other payable amount; and
4. any non-refundable rescheduling charges already paid.

For service/program utilisation, the Provider shall consider whichever is higher between the number of sessions exhausted and the number of days elapsed, as applicable to the particular service.

Cancellation of Bloom and Breakthrough Programs

For Bloom and Breakthrough, the Receiver is provided an opportunity to understand the program through the applicable introductory/demo process before enrolment. The Receiver is therefore expected to review and clarify their requirements, queries and concerns before confirming enrolment.

Cancellation may still be requested after enrolment; however:

• a refund shall be available only where the utilised portion of the program is less than 50%, calculated using the higher of sessions exhausted or days elapsed;
• once 50% or more of the program has been utilised, no refund shall be payable, irrespective of the remaining sessions or period;
• this restriction recognises that the Provider reserves counselling capacity and availability for the Receiver for the committed program period and may be unable to commercially replace that reserved capacity after mid-program cancellation.

The applicable 15% + taxes processing fee shall apply to eligible refunds.

Cancellation of Courses

Before enrolling in a course, the Receiver may evaluate the course through the course description/glimpse available on the website and, where offered, the one-week free trial.

After enrolment, the Receiver may cancel the course by email or through the Receiver's dashboard.

Where a refund is applicable, the amount shall be calculated after:

• deducting the value attributable to the course portion already utilised;
• deducting a 15% processing fee + applicable taxes on the total course fee; and
• adjusting any other amount legally or contractually payable by the Receiver.

The balance amount shall be refunded within 14 working days from the cancellation request.

No-Show and Late Attendance

Failure of the Receiver to attend a scheduled appointment, or joining so late that the scheduled session cannot reasonably be completed within its allotted time, shall be treated as utilisation of that appointment.

The Provider shall not be required to extend the session beyond its scheduled duration or provide an additional replacement session, except where the Provider expressly agrees otherwise.

Rescheduling of Appointments

Rescheduling shall be permitted according to the service/program enrolled for by the Receiver:

• Bull's Eye Program — Free Reschedulings: 1; Charge after Free Limit: ₹2,500 + applicable taxes
• Bloom Program — Free Reschedulings: 2; Charge after Free Limit: ₹3,500 + applicable taxes
• Breakthrough Program — Free Reschedulings: 7; Charge after Free Limit: ₹4,500 + applicable taxes

The free rescheduling entitlement shall be available throughout the applicable program validity period.

Additional Rescheduling

Once the applicable free rescheduling limit is exhausted, every additional rescheduling shall be subject to the applicable charge stated above.

The additional rescheduling charge must be paid in advance before the new slot is confirmed.

A slot booked against an additional rescheduling charge shall be non-cancellable, non-reschedulable, non-transferable and non-refundable, except where the Provider is unable to deliver the confirmed session.

Provider-Initiated Rescheduling

Where the Provider needs to cancel or reschedule a confirmed appointment due to reasons attributable to the Provider, the Receiver shall not be charged for such rescheduling.

The Provider shall offer a reasonable alternative slot. Any additional rescheduling entitlement or charge shall not be consumed or imposed merely because the change was initiated by the Provider.

Non-Transferability

All services, programs, appointments, courses, accounts, enrolments and related benefits are personal to the Receiver and so are non-transferable in nature.

The Receiver shall not sell, assign, gift, exchange, share or otherwise transfer an enrolled service, unused session, course access or paid benefit to another person.

Refund Calculation for Services

For a direct cancellation of a service without prior rescheduling, the refundable amount shall be calculated after determining the utilised portion of the service and deducting:

• the value of the utilised portion;
• 15% processing fee + applicable taxes;
• any pending amount payable by the Receiver; and
• any other applicable non-refundable charge.

The balance, if any, shall be refunded within 14 working days.

Refund Where Rescheduling Has Occurred

Where cancellation takes place after one or more reschedulings, the refund shall be processed within 30 working days.

The Provider shall calculate the refund after considering:

• the utilised portion of the service;
• all reschedulings undertaken;
• applicable rescheduling charges;
• pending payments, if any;
• the applicable 15% processing fee; and
• other applicable deductions under these Terms.

Rescheduling Charges Are Non-Refundable

Any amount separately paid towards a rescheduling charge shall be non-refundable, irrespective of whether the Receiver subsequently cancels the underlying service.

Accordingly, any refund shall be calculated only against the eligible portion of the original service/program fee actually paid, after applying the applicable cancellation and utilisation deductions.

Course Refund Calculation

For an eligible cancellation of a course, the Provider shall determine the course portion utilised up to the date of cancellation and deduct:

• the utilised course value;
• 15% processing fee + applicable taxes; and
• any other applicable payable or non-refundable amount.

The remaining eligible balance shall be refunded within 14 working days.

Validity of Cancelled/ Pending Sessions

Where a scheduled session is cancelled or remains pending for rescheduling at the Receiver's request, the unused session shall remain available for a maximum period of 90 calendar days from the original booking date of that session.

If the Receiver does not utilise or reschedule the session within this period, the session shall expire.

Any refund, where otherwise applicable, shall be calculated after deducting the applicable cancellation, rescheduling and other payable charges.

Provider's Service Limitations

The Provider offers educational, career-development, counselling, mentoring and related services for informational, developmental and guidance purposes.

The Provider does not guarantee any particular academic result, examination result, admission, employment, income, career outcome, business outcome or other future result.

The Receiver remains solely responsible for their own learning, preparation, decisions, actions and outcomes.

Receiver's Responsibility for Decisions

Information, guidance, opinions, recommendations, statistics and career-related material provided through the website, sessions or courses may change over time and may not be suitable for every individual circumstance.

The Receiver shall independently verify material information, eligibility requirements, institutional requirements, fees, regulations, career conditions and other relevant facts before taking any education, career, financial or life decision.

The Provider shall not be responsible for outcomes arising from decisions independently taken by the Receiver based on such information or guidance.

Suspension or Termination of Account/Services

The Provider may temporarily suspend or permanently terminate the Receiver's account, access to the platform, course access or services, with or without prior notice where reasonably necessary, including where the Receiver:

• breaches these Terms or any applicable policy;
• violates applicable law or regulations;
• engages in fraudulent, abusive, unlawful or harmful conduct;
• engages in cybercrime, unauthorised access, vandalism, hate speech, terrorism-related activity, pornography, nudity or other prohibited activity; or
• materially interferes with the operation, security or integrity of the platform or services.

Where termination is caused by the Receiver's breach or misconduct, the Provider may deny further access and shall not be required to provide a refund except where required by applicable law.

Indemnification

The Receiver agrees to indemnify and hold harmless Svastrino Consultancy Services, its team, employees, freelance consultants, representatives, service providers and persons directly associated with the Provider against third-party claims, losses, liabilities, damages, costs and reasonable legal expenses arising from:

• the Receiver's breach of these Terms;
• unlawful, fraudulent or inappropriate use of the website or services;
• violation of another person's rights; or
• education, career or other decisions independently made by the Receiver and any resulting third-party claim.

Limitation of Liability

To the maximum extent permitted by applicable law, the Provider shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including loss of profits, revenue, goodwill, opportunity, data or other intangible losses, arising from or relating to the use of, or inability to use, the website, platform or services.

The Provider shall also not be responsible for outcomes resulting from the Receiver's independent education, career, financial or life decisions.

Platform, Content and Security Limitations

To the maximum extent permitted by applicable law, the Provider does not warrant that the website, platform, content or services will always be uninterrupted, error-free, complete, accurate or secure.

The Provider shall not be liable for:

1. errors, omissions, inaccuracies or outdated information in content;
2. temporary unavailability, technical failures or interruptions;
3. personal injury or property damage arising from matters outside the Provider's reasonable control;
4. unauthorised access, cyberattacks or security incidents despite reasonable security measures; or
5. loss or corruption of data caused by circumstances beyond the Provider's reasonable control.

Nothing in these Terms shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.